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Frequently asked questions
How do I use my gift card?
Gift cards can only be applied in person. Book your service online. Once complete, provide your gift card number to your technician.
What do I do if I cannot find my gift card?
If you lost your gift card, call our team at 585-366-0401 or email us at leah@dirtyburd.com. (leah@dirtyburd.com.)We will need the last 4 digits of the credit card used to locate the gift card.
How do I check the balance on my gift card?
If you have already used your gift card or you simply forgot how much is on the gift card, go the following site to check the balance on your gift card - https://squareup.com/gift/MLZSRWEFRNP65/check-balance(https://squareup.com/gift/MLZSRWEFRNP65/check-balance.)
Can gift cards be purchased as physical cards?
Unfortunately, at this time, we cannot mass produce physical gift cards. Our gift cards are "eGift Cards" which come to your email or the email of the person you are buying it for in the form of an email. For special circumstances, and as long as we have at least a 2 week heads up, we can produce a physical gift card for you. In this instance, you may be required to come to our office to pick up the gift card(s).
When booking an appointment online, I don't see anywhere to add my gift card?
Currently, there is no way to add a gift card as a form of payment through our online booking site. We recommend you go ahead and book your appointment. Once complete, provide the technician with your gift card number.
Do gift cards expire?
No, our gift cards do not expire.
I think my gift card was stolen or was sent to the wrong email. What should I do?
If you believe your gift card was stolen or sent to the wrong email, call our team at 585-366-0401 or email us at leah@dirtyburd.com (leah@dirtyburd.com)right away. We will need the last 4 digits of the card used to purchase the gift card. From here, we can cancel your previous gift card and issue a new one.
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